Last updated: 24 September 2026
Castle Paper supplies custom-printed paper products to businesses and organisations. This policy explains what information we collect when you contact us, request a quote or place an order, how we use it, and the choices you have.
Information we collect
We collect the information you give us directly, which normally includes:
- Contact details such as name, company, email address, phone number and shipping address.
- Project details such as artwork files, print specifications, quantities and deadlines.
- Order and payment information needed to process an invoice, including billing details and payment confirmations.
- Any messages you send us by email, contact form or messaging app.
Our website also collects limited technical information automatically, such as browser type, device type, pages viewed and approximate location. This is used in aggregate to understand how the site is used and to keep it secure.
How we use your information
- To prepare quotations and respond to enquiries.
- To produce, pack, ship and invoice your order.
- To send order updates, proofs and delivery tracking.
- To keep production records so that repeat orders match previous specifications.
- To meet accounting, tax and legal obligations.
We do not sell your personal information, and we do not send marketing emails to addresses collected through an order unless you ask us to.
Cookies
Our website uses cookies to keep your cart and session working, to remember your preferences and to measure site traffic. You can block or delete cookies in your browser settings; essential cookies are needed for the shopping cart and checkout to function.
Sharing your information
We share information only where it is necessary to complete your order or to operate the business. This may include couriers and freight forwarders (name, address, phone number and customs information), payment providers (invoice and payment data), our email and hosting providers, and professional advisers such as accountants. Where we use third-party services, we choose providers that apply appropriate data protection standards.
Artwork and confidentiality
Artwork files, brand assets and project details you send us are treated as confidential. They are used to produce your order and are not shared with other customers. We retain production files so that reorders match previous runs; you can ask us to delete them at any time.
How long we keep information
Order and accounting records are kept for as long as required for tax and warranty purposes. Enquiries that do not lead to an order are normally deleted within 24 months. Artwork files are kept while the project is active and for a reasonable period afterwards so that reorders can be matched.
Your rights
You can ask us to confirm what personal information we hold about you, to correct it, or to delete it where we are not required to keep it. To make a request, email info@castlepaper.com. We will respond within a reasonable period.
Contact
Questions about this policy or about your data can be sent to info@castlepaper.com.