- Inspect your shipment on arrival and note any visible damage with the courier before signing.
- Report shortages or damage within 7 days of delivery, with photos of the cartons and the affected items.
- We will investigate with the carrier and, where the fault is ours or the carrier’s, arrange a replacement or a credit.
Split shipments
Large orders may be dispatched in several consignments to keep transit time down. Where this happens, we tell you in advance and there is no additional shipping charge.
Contact
Shipping questions: info@castlepaper.com.
Last updated: 24 September 2026
Every order we produce is custom-made, so shipping has two parts: production time and transit time. The notes below explain what to expect and how rates are calculated.
Production time
- Digital proof: usually within 1–2 business days of receiving your artwork.
- Physical sample: typically 3–5 business days, plus transit if it needs to reach you.
- Mass production: typically 7–12 business days after the proof is approved. Foil stamping, letterpress, NFC encoding and die-cutting add a few days depending on the process.
- Peak periods: allow extra time around public holidays and November–December.
Production starts only after written approval of the proof. If you need a firm delivery date, tell us at the quoting stage and we will confirm whether a rush schedule is possible.
Shipping methods
- Express courier (DHL, FedEx, UPS or similar) for samples and small to medium orders, with door-to-door tracking.
- Air freight for larger volumes where speed still matters.
- Sea freight for high-volume orders where cost is the priority, with longer transit.
Transit time (estimates, business days after dispatch)
- Asia: 2–5 days (express courier)
- North America: 4–8 days (express courier)
- Europe: 4–8 days (express courier)
- Oceania, Middle East, South America and Africa: 5–12 days (express courier)
These are typical ranges, not guarantees. Customs clearance can add time and is outside our control.
Shipping costs, duties and taxes
Shipping is quoted per order based on destination, weight and volume, and is confirmed before production. Import duties, taxes and customs clearance charges, where they apply, are the responsibility of the recipient. If you prefer to use your own courier account, tell us before dispatch and we will prepare the shipment accordingly.
Tracking and delivery
We send tracking details as soon as your consignment leaves us. Please provide a delivery address where someone can receive the shipment, and check the address carefully — custom orders cannot be reshipped free of charge if a courier cannot deliver.
Damaged, short or lost shipments
- Inspect your shipment on arrival and note any visible damage with the courier before signing.
- Report shortages or damage within 7 days of delivery, with photos of the cartons and the affected items.
- We will investigate with the carrier and, where the fault is ours or the carrier’s, arrange a replacement or a credit.
Split shipments
Large orders may be dispatched in several consignments to keep transit time down. Where this happens, we tell you in advance and there is no additional shipping charge.
Contact
Shipping questions: info@castlepaper.com.